Clinic Front Office Specialist I: Patient Care & Scheduling

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

UT Southwestern Medical Center in Dallas seeks a Front Office/Patient Access Associate to learn and support multiple clinic operations. You will work with EPIC EMR, assist with patient registration, scheduling, and financial services, and deliver friendly, professional care to patients and families.

Daily duties include maintaining patient confidentiality, coordinating with team members, and ensuring clinic supplies.

Qualifications

• Education: High School Diploma or equivalent.
• Education: Bachelor's Degree related field and/or related experience preferred but not required.
• Experience: Related experience preferred.

Responsibilities

• Learns and demonstrates proficiency in at least one of the following clinical front office operations: Patient Registration and Scheduling; Patient Access Call Center; Patient Arrival & Admitting; Patient Financial Services/Collections; Patient After Visit Scheduling; Medical Insurance Verification; Internal & External Referrals Management; Procedure Precertification & Authorization.
• Learns and maintains up-to-date knowledge of the EPIC EMR system, front office clinical workflows and policies and procedures.
• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

Education

High School Diploma or equivalent

Bachelor's Degree related field and/or related experience preferred but not required

Job description

UT Southwestern Medical Center in Dallas seeks a Front Office/Patient Access Associate to learn and support multiple clinic operations. You will work with EPIC EMR, assist with patient registration, scheduling, and financial services, and deliver friendly, professional care to patients and families.

Daily duties include maintaining patient confidentiality, coordinating with team members, and ensuring clinic supplies.