Medical Front Desk Specialist — Patient Care & Scheduling

United Urology Group; Seaford (DE); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Corporate discounts

Job summary

United Urology Group in Seaford, DE is seeking a Front Desk Receptionist who provides superb customer service to patients and staff and supports the office independently with minimal supervision.

The role includes scheduling appointments, collecting co-pays, verifying paperwork, entering demographics into Practice Management and EHR, and traveling to other sites within a reasonable geographic region. The position offers a full-time schedule with hourly compensation and benefits.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Responsibilities

• Create a positive and professional first impression of the practice and show patients a “we care” attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• Travel to other sites within a reasonable geographic region.

Skills

Excellent customer service

Attention to detail

Medical terminology knowledge

Strong communication skills

Proficient computer skills

Multitasking

HIPAA compliance

Typing 40 WPM

Education

High School Diploma or GED

Tools

Practice Management

Ntierprise

EMR

Job description

United Urology Group in Seaford, DE is seeking a Front Desk Receptionist who provides superb customer service to patients and staff and supports the office independently with minimal supervision.

The role includes scheduling appointments, collecting co-pays, verifying paperwork, entering demographics into Practice Management and EHR, and traveling to other sites within a reasonable geographic region. The position offers a full-time schedule with hourly compensation and benefits.