Medical Front Desk & Scheduling Coordinator

The-Coquille-Indian-Tribe; Eugene (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

Ko-Kwel Wellness Behavioral Health Department seeks a receptionist to be the first point of contact, greet visitors, and process intake paperwork. You will support patients and staff with scheduling and records handling in a confidential medical setting.

Under the Behavioral Health Executive Director's supervision, you will manage a multi-line phone system, route calls, and maintain department operations with professionalism and sensitivity to diverse cultures.

Qualifications

• High School Diploma or GED with medical/behavioral health training.
• 1 year front office medical experience.
• Excellent written and verbal communication.
• Proficient with Microsoft Office 365 (Word, Excel, Outlook, Teams).
• Experience with Electronic Health Records and Electronic Patient Management Systems.
• Strong multi-line phone skills.
• Knowledge of ICD-10 and CPT codes.
• Mandatory reporter of abuse/neglect (as applicable).
• First Aid/CPR certification or ability to obtain within 90 days.
• Oregon driver’s license in good standing.

Responsibilities

• Greets visitors, checks in patients, and processes intake paperwork.
• Operates the phone system and triages calls to the appropriate staff.
• Schedules and updates appointments in the EHR.
• Rooms patients as needed and maintains confidentiality of records.
• Open/close Ko-Kwel Wellness Behavioral Health Department per procedures.
• Undertakes other duties as assigned.

Skills

Communication skills

Crisis management

Diversity awareness

HIPAA knowledge

Multiline phone skills

Education

High School Diploma or GED

Medical/behavioral health training

Tools

EHR systems

Microsoft Office 365

Word

Excel

Outlook

Teams

Job description

Ko-Kwel Wellness Behavioral Health Department seeks a receptionist to be the first point of contact, greet visitors, and process intake paperwork. You will support patients and staff with scheduling and records handling in a confidential medical setting.

Under the Behavioral Health Executive Director's supervision, you will manage a multi-line phone system, route calls, and maintain department operations with professionalism and sensitivity to diverse cultures.