Behavioral Health Front Desk & Scheduling Specialist

Anew Behavioral Health, Ohio; Circleville (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Paid time off

Company-paid holidays

Insurance Benefits Eligibility onStart

Flexible Scheduling and choice of plan

Job summary

Anew Behavioral Health is seeking a dedicated Receptionist to coordinate and schedule client appointments, provide excellent customer service, and support the billing and clinical teams. The role emphasizes HIPAA compliance and professionalism in a reception environment.

This full-time position runs Monday through Friday, 8:00 AM to 5:00 PM, with eligibility for medical benefits, paid time off, and paid holidays.

Qualifications

• Requires high school diploma; an associate degree in healthcare is preferred.
• Prior scheduling or customer service experience is preferred.
• Proficiency with MS Office and familiarity with EHR platforms; knowledge of HIPAA is expected.

Responsibilities

• Greet clients as they arrive and assist with check-in.
• Verify client insurance and collect co-pays at arrival and during scheduling by phone.
• Schedule intake and follow-up appointments; explain required documents and payments.
• Answer calls professionally and handle appointment inquiries.
• Update systems with changes (phone, address, insurance, etc.).
• Schedule return appointments and ensure smooth check-out and post-visit surveys.
• Maintain client records and correspondence; assist billing with coding denials as needed.
• Uphold patient confidentiality and ensure a welcoming, professional environment.

Skills

Interpersonal skills

Organizational skills

MS Office proficiency

HIPAA compliance

Phone etiquette

Customer service

Education

High school diploma

Associate's degree in Healthcare

Tools

Electronic Health Records (EHR)

Job description

Anew Behavioral Health is seeking a dedicated Receptionist to coordinate and schedule client appointments, provide excellent customer service, and support the billing and clinical teams. The role emphasizes HIPAA compliance and professionalism in a reception environment.

This full-time position runs Monday through Friday, 8:00 AM to 5:00 PM, with eligibility for medical benefits, paid time off, and paid holidays.