Medical Front Desk & Scheduling Coordinator

Beacon Health System; Kalamazoo (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

Beacon Health System in Kalamazoo, MI seeks a friendly medical office receptionist who greets patients, answers calls, schedules appointments, and handles front-desk duties under supervision.

The role requires accurate data entry, insurance verification support, basic billing, and coordination with clinical staff; prior office experience and knowledge of medical terminology preferred; bilingual Spanish is a plus.

Qualifications

• Minimum of one-year related office experience, preferably in a medical setting.
• Knowledge of medical terminology and coding is preferred.
• Spanish language ability is desirable.

Responsibilities

• Greet patients and visitors in a professional, cheerful manner and check them in for appointments.
• Answer the telephone and relay messages to clinical staff accurately.
• Schedule patients with physician providers and maintain appointments.
• Enter demographic and insurance information into the practice management system and verify data.
• Assist with data entry of charges and posting services performed by providers.
• Process prescription refills in the electronic medical record and route for approval.
• Coordinate scheduling for tests, procedures, and surgeries as needed.
• Provide patients with prep instructions for scheduled procedures or tests.

Skills

Interpersonal skills

Communication skills

Typing

Computer skills

Teamwork

Analytical skills

Education

High school diploma

Medical terminology knowledge

Tools

Practice management system

Billing software

Job description

Beacon Health System in Kalamazoo, MI seeks a friendly medical office receptionist who greets patients, answers calls, schedules appointments, and handles front-desk duties under supervision.

The role requires accurate data entry, insurance verification support, basic billing, and coordination with clinical staff; prior office experience and knowledge of medical terminology preferred; bilingual Spanish is a plus.