Medical Front Desk & Patient Services Specialist

UF Health; St. Augustine South (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a Customer Service Specialist to welcome patients and visitors, answer a high volume of phone calls, schedule appointments, and assist with daily front desk operations in a medical office. The role includes collecting patient balances at check-in and check-out, verifying insurance information, and maintaining accurate patient records in the electronic medical record system.

Strong communication and organizational skills are essential.

Qualifications

• High School Diploma/Equivalent
• 0 - 1 year Medical Practice Clerical experience
• Preference: 1 year clerical experience in a health care setting

Responsibilities

• Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
• Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
• Takes and accurately records patient payments for balances during check-in or check-out.
• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
• Clearly and concisely communicates with physicians and staff regarding any patient related issues.
• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Job description

UF Health is seeking a Customer Service Specialist to welcome patients and visitors, answer a high volume of phone calls, schedule appointments, and assist with daily front desk operations in a medical office. The role includes collecting patient balances at check-in and check-out, verifying insurance information, and maintaining accurate patient records in the electronic medical record system.

Strong communication and organizational skills are essential.