Medical Front Desk & Appointment Specialist

Florida Health Care Plan, Inc.; St. Augustine South (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Florida Health Care Plan, Inc. is seeking a Medical Customer Service Specialist to greet patients, schedule appointments, handle calls, collect co-pays, and process documents in the EHR. The role focuses on accurate information, confidentiality, and efficient multi-tasking in a medical office setting.

Ideal candidates will have a high school diploma, strong English communication, and experience with computers and medical office workflows, including HIPAA compliance and insurance verification.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills and ability to learn new computer systems.
• Ability to maintain confidentiality and comply with HIPAA guidelines.
• Experience with computers and navigate various software applications.
• Strong, clear English telephone and oral communication skills.
• Ability to multi-task and work efficiently.

Responsibilities

• Greet and check in patients/visitors.
• Schedule appointments and manage calendars.
• Answer incoming calls and take messages.
• Collect co-pays and assist with payment processing.
• Scan medical documentation into the EHR.
• Identify insurance coverage and assist with referrals.
• Perform end of day closing tasks.
• Utilize Electronic Health Records (E.H.R.) for daily tasks.

Skills

Customer service

Multi-tasking

English communication

Typing 30 wpm

HIPAA compliance

Education

High school diploma

Tools

Computer applications

Job description

Florida Health Care Plan, Inc. is seeking a Medical Customer Service Specialist to greet patients, schedule appointments, handle calls, collect co-pays, and process documents in the EHR. The role focuses on accurate information, confidentiality, and efficient multi-tasking in a medical office setting.

Ideal candidates will have a high school diploma, strong English communication, and experience with computers and medical office workflows, including HIPAA compliance and insurance verification.