Patient Experience Front Desk Specialist

North Florida Medical; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

North Florida Medical seeks a receptionist to welcome center callers, patients, and visitors in a professional, courteous manner. You will answer phones, schedule appointments, check in/out patients, and collect demographic and insurance information.

This full-time role requires accuracy in data entry, insurance verification, and collecting fees at the time of visit, while following NFMC procedures and policies to ensure a positive patient experience.

Qualifications

• Answer phones promptly and courteously.
• Schedule and confirm patient appointments.
• Check in/out patients and complete demographics.
• Verify insurance information.
• Collect fees at visit.
• Adhere to receptionist policies and procedures.

Responsibilities

• Answer phones promptly and courteously.
• Schedule patient appointments.
• Check patients in and out and collect demographics.
• Verify insurance information.
• Collect fees at the time of visit.

Skills

Customer service

Phone handling

Scheduling

Insurance verification

Cash handling

Education

One year certificate (college or technical school)

1+ year related experience

Job description

North Florida Medical seeks a receptionist to welcome center callers, patients, and visitors in a professional, courteous manner. You will answer phones, schedule appointments, check in/out patients, and collect demographic and insurance information.

This full-time role requires accuracy in data entry, insurance verification, and collecting fees at the time of visit, while following NFMC procedures and policies to ensure a positive patient experience.