Flexible Medical Receptionist & Front Desk

Talentify; Lenoir (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Great small business work environment

Flexible scheduling

Paid time off

Job summary

American Family Care (AFC) is seeking a patient services associate to accurately check patients in and out by verifying insurance, collecting payments, and maintaining records. You will manage patient flow and provide positive patient relations in a fast-paced clinic.

Responsibilities include opening the clinic, greeting patients, registering and updating records, verifying insurance, collecting payments, handling follow-up appointments, balancing charges, completing closing procedures, and

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Phone etiquette

Verbal communication

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a patient services associate to accurately check patients in and out by verifying insurance, collecting payments, and maintaining records. You will manage patient flow and provide positive patient relations in a fast-paced clinic.

Responsibilities include opening the clinic, greeting patients, registering and updating records, verifying insurance, collecting payments, handling follow-up appointments, balancing charges, completing closing procedures, and