Medical Front Desk Specialist (Flexible Scheduling)

Genesis Health Clubs; Souderton (Montgomery County); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

American Family Care (AFC) is seeking a front desk patient services clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records while ensuring smooth patient flow.

The role emphasizes positive customer service, accurate document handling, and professional communication with patients and staff across AFC locations. Training is provided for franchise variations.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge (e.g., Microsoft Office).
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned

Skills

Customer service

Phone communication

Attention to detail

Basic computer skills

Education

High School diploma

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a front desk patient services clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records while ensuring smooth patient flow.

The role emphasizes positive customer service, accurate document handling, and professional communication with patients and staff across AFC locations. Training is provided for franchise variations.