Medical Front Desk & Patient Services Coordinator

GI Alliance; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Austin Gastroenterology is seeking an experienced Front Desk Coordinator I to manage front-office operations, check-in/check-out patients, answer calls, schedule appointments, and handle chart preparation and scanning in the EMR.

The role requires a high school diploma or GED and at least two years of medical office/front desk experience, with proficiency in Excel, PowerPoint, and excellent communication.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in a medical office, front desk, or scheduling preferred.
• Knowledge of clinic policies, basic arithmetic, and ability to balance and reconcile figures.

Responsibilities

• Answer and screen high-volume calls and record messages for providers.
• Schedule patient appointments and procedures according to policies.
• Check-in and check-out patients upon arrival and departure.
• Obtain accurate information and complete registration forms.
• Collect and reconcile patient and insurance payments daily.
• Verify account balances and inform patients about unpaid balances.
• File and scan records in EMR and maintain confidentiality.
• Maintain front office organization and office supply inventory.

Skills

Phone etiquette

Scheduling

Data entry

Cash handling

EMR systems

Microsoft Excel

Microsoft PowerPoint

Document management

Education

High school diploma or GED

Tools

EMR software

Microsoft Excel

Microsoft PowerPoint

E-mail / Internet

Job description

Austin Gastroenterology is seeking an experienced Front Desk Coordinator I to manage front-office operations, check-in/check-out patients, answer calls, schedule appointments, and handle chart preparation and scanning in the EMR.

The role requires a high school diploma or GED and at least two years of medical office/front desk experience, with proficiency in Excel, PowerPoint, and excellent communication.