Front Desk Coordinator (32964)

GI Alliance; Austin (TX); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Austin Gastroenterology is seeking an experienced Front Desk Coordinator I to manage front-office operations, check-in/check-out patients, answer calls, schedule appointments, and handle chart preparation and scanning in the EMR.

The role requires a high school diploma or GED and at least two years of medical office/front desk experience, with proficiency in Excel, PowerPoint, and excellent communication.

Formación

• High school diploma or GED required.
• Minimum of two years of experience in a medical office, front desk, or scheduling preferred.
• Knowledge of clinic policies, basic arithmetic, and ability to balance and reconcile figures.

Responsabilidades

• Answer and screen high-volume calls and record messages for providers.
• Schedule patient appointments and procedures according to policies.
• Check-in and check-out patients upon arrival and departure.
• Obtain accurate information and complete registration forms.
• Collect and reconcile patient and insurance payments daily.
• Verify account balances and inform patients about unpaid balances.
• File and scan records in EMR and maintain confidentiality.
• Maintain front office organization and office supply inventory.

Conocimientos

Phone etiquette

Scheduling

Data entry

Cash handling

EMR systems

Microsoft Excel

Microsoft PowerPoint

Document management

Educación

High school diploma or GED

Herramientas

EMR software

Microsoft Excel

Microsoft PowerPoint

E-mail / Internet

Descripción del empleo

Austin Gastroenterology is seeking an experienced Front Desk Coordinator I.

Position purpose

Performs various clerical duties for the providers including: checking in patients, answering telephones, taking messages, scheduling appointments, copying, and creating/prepping/scanning charts. Responsible for data entry and end of day money reconciliation.

Responsibilities/Duties/Functions/Tasks

• Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check‑in patients upon arrival at the office as well as check‑out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile payments on a daily basis.
• Verify account balances. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran