Medical Front Desk & Patient Experience Specialist

Foot and Ankle Specialists of the Mid-Atlantic; Salisbury (MD); Presencial; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Descripción de la vacante

US Foot & Ankle Specialists is seeking a friendly, dependable Medical Front Desk Receptionist to join our team in Salisbury, MD. As the first point of contact for patients, you will help create a positive experience while supporting day-to-day operations in a busy medical office.

The role includes greeting patients, answering calls, scheduling, registration, payments processing, and basic office tasks. Pay ranges from $17 to $18 per hour, depending on experience.

Formación

• High School Diploma or GED equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT codes and ICD-9/ ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction.
• Ability to maintain confidentiality and uphold HIPAA compliance at all times.
• Team-oriented mindset, flexibility, and a willingness to learn.
• Ability to travel between local office locations, as needed.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Responsabilidades

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Review billing claims and denials; gather required information from providers or patients to resolve issues.
• Support additional office tasks and projects as needed

Conocimientos

Customer service

Communication

Multi-tasking

HIPAA compliance

Microsoft Office

Teamwork

Attention to detail

Medical terminology

Problem solving

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

Data entry systems

General computer systems

Descripción del empleo

US Foot & Ankle Specialists is seeking a friendly, dependable Medical Front Desk Receptionist to join our team in Salisbury, MD. As the first point of contact for patients, you will help create a positive experience while supporting day-to-day operations in a busy medical office.

The role includes greeting patients, answering calls, scheduling, registration, payments processing, and basic office tasks. Pay ranges from $17 to $18 per hour, depending on experience.