Medical Front Desk & Patient Services Specialist

US Foot and Ankle Specialists; Baltimore (MD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact, creating a positive patient experience and supporting daily office operations.

Responsibilities include greeting patients, scheduling, data entry, payments, and coordinating communications across providers. Strong organizational skills, attention to detail, and discretion with PHI are essential for success.

Qualifications

• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes (pre-authorization, verification) preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• HIPAA confidentiality and discretion in handling sensitive information.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update patient demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and OTC item sales.
• Review and update accounts receivable/payable changes since prior visits.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Attention to detail

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact, creating a positive patient experience and supporting daily office operations.

Responsibilities include greeting patients, scheduling, data entry, payments, and coordinating communications across providers. Strong organizational skills, attention to detail, and discretion with PHI are essential for success.