Medical Front Desk & Patient Experience Specialist

Medicus Spine & Joint; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

Paid Time Off

Paid Holidays

401k with matching

Monday-Friday Schedule

No Weekends

Job summary

Medicus Spine & Joint seeks a professional Medical Front Desk Coordinator to manage check-in, scheduling, and checkout while ensuring excellent patient experiences. The role requires strong organization, communication, and a patient-focused approach in a fast-paced setting.

The ideal candidate will handle patient registration, insurance verification, copay collection, and accurate record-keeping, partnering with billing and clinical staff to support seamless clinic flow.

Qualifications

• 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role.
• Experience with patient scheduling, insurance verification, copay collection, and medical office workflows.
• Strong computer skills and ability to learn EHR/EMR systems.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Welcome and register patients professionally and courteously.
• Verify demographics, insurance information, and appointment details; collect documentation.
• Schedule follow-up appointments, collect copays, and process payments.
• Coordinate with billing and clinical teams as needed and maintain accurate records.

Skills

Customer service

Multi-tasking

Communication

HIPAA knowledge

Education

High school diploma or equivalent

Tools

EHR/EMR systems

Job description

Medicus Spine & Joint seeks a professional Medical Front Desk Coordinator to manage check-in, scheduling, and checkout while ensuring excellent patient experiences. The role requires strong organization, communication, and a patient-focused approach in a fast-paced setting.

The ideal candidate will handle patient registration, insurance verification, copay collection, and accurate record-keeping, partnering with billing and clinical staff to support seamless clinic flow.