Medical Front Desk Coordinator

Medicus Spine & Joint; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

Paid Time Off

Paid Holidays

401k with matching

Monday-Friday Schedule

No Weekends

Job summary

Medicus Spine & Joint seeks a professional Medical Front Desk Coordinator to manage check-in, scheduling, and checkout while ensuring excellent patient experiences. The role requires strong organization, communication, and a patient-focused approach in a fast-paced setting.

The ideal candidate will handle patient registration, insurance verification, copay collection, and accurate record-keeping, partnering with billing and clinical staff to support seamless clinic flow.

Qualifications

• 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role.
• Experience with patient scheduling, insurance verification, copay collection, and medical office workflows.
• Strong computer skills and ability to learn EHR/EMR systems.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Welcome and register patients professionally and courteously.
• Verify demographics, insurance information, and appointment details; collect documentation.
• Schedule follow-up appointments, collect copays, and process payments.
• Coordinate with billing and clinical teams as needed and maintain accurate records.

Skills

Customer service

Multi-tasking

Communication

HIPAA knowledge

Education

High school diploma or equivalent

Tools

EHR/EMR systems

Job description

Be the First Impression of Patient Care

At Medicus Spine & Joint, we believe the patient experience begins the moment someone walks through our doors.

We are seeking a professional, compassionate, and highly organized Medical Front Desk Coordinator to serve as the face of our practice. This role is responsible for managing patient check‑in, patient flow, scheduling, and checkout while ensuring every patient receives exceptional service and attention.

This is not a passive receptionist position. It is a responsibility‑driven role that requires attention to detail, strong communication skills, professionalism, and a genuine passion for helping people.

If you enjoy building relationships, solving problems, staying organized, and creating positive patient experiences, we'd love to meet you.

Key Responsibilities

Patient Check-In & Registration

• Welcome and register patients professionally and courteously
• Verify demographics, insurance information, and appointment details
• Collect and scan required documentation
• Ensure all intake paperwork is complete and accurate
• Identify and communicate insurance or registration issues promptly

Patient Experience & Clinic Flow

• Monitor patient arrivals and waiting room activity
• Communicate wait times and next steps clearly
• Coordinate patient movement between front office and clinical staff
• Address patient concerns professionally and elevate when appropriate
• Help maintain a positive, organized, and welcoming environment

Checkout & Scheduling

• Schedule followup appointments before patients leave
• Collect copays , deductibles, and patient balances
• Review provider recommendations and nextstep instructions
• Process payments and maintain accurate records
• Coordinate with billing and clinical teams as needed

What We're Looking For

Required Qualifications

• 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role
• Experience with: patient scheduling, insurance verification, copay collection, medical office workflows
• Strong computer skills and ability to learn EHR/EMR systems
• Knowledge of HIPAA and patient confidentiality requirements
• Excellent communication, customer service, and interpersonal skills
• Strong attention to detail and ability to manage multiple responsibilities simultaneously

Preferred Qualifications

• Experience in a multiprovider or multispecialty medical practice
• Familiarity with orthopedic, pain management, neurology, neurosurgery, or chiropractic care
• Bilingual (English/Spanish)
• Experience collecting patient payments and discussing financial responsibilities

The Ideal Candidate

• Friendly and welcoming
• Dependable and accountable
• Organized and detailoriented
• Calm under pressure
• A strong communicator
• Patientfocused and servicedriven
• A team player who takes ownership of their role

What We Offer

Compensation & Benefits

• Competitive Pay
• Health, Dental, and Vision Benefits
• Paid Time Off
• Paid Holidays
• MondayFriday Schedule
• No Weekends
• 401k and matching

Training & Development

• Structured onboarding and training program
• Ongoing professional development
• Corporate support and resources
• Clear expectations and defined responsibilities

Career Growth

At Medicus Spine & Joint, we believe great employees build great careers. This role offers opportunities for growth, expanded responsibilities, and long-term career development within a growing healthcare organization.

About Medicus Spine & Joint

Medicus Spine & Joint is a multidisciplinary healthcare organization specializing in:

• Interventional Pain Management
• Orthopedics
• Neurosurgery
• Chiropractic Care
• Neurology

Our mission is simple: deliver exceptional patient care through clinical excellence, operational excellence, and an outstanding patient experience.

Every team member plays a critical role in that mission.

Apply today and become part of a team that values professionalism, accountability, teamwork, and patient-centered care.