Medical Front Desk: Patient Experience & Scheduling

Ophthalmic Consultants of Long Island; Hauppauge (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum Vision Partners is seeking a friendly Medical Receptionist to join our front desk team in a fast-paced ophthalmology setting. You will welcome patients, assist with check-in/check-out, schedule appointments, verify insurance, and handle registrations and payments.

Ideal candidates have 1+ year in customer service, familiarity with EMR systems (NextGen preferred) and Clearwave, and strong communication skills. Saturdays may be required; transportation reliable.

Qualifications

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance verification platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to confidently and compassionately explain insurance coverage and patient financial responsibilities.
• Strong attention to detail and ability to maintain accurate, confidential patient records.
• Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Responsibilities

• Welcome patients, manage check-in/check-out, answer calls, and provide customer service.
• Schedule, cancel, and modify appointments while coordinating provider schedules.
• Obtain and verify referral information, insurance coverage, benefits, and eligibility using Clearwave.
• Maintain accurate patient records and obtain required documentation and signatures.
• Collect copays, deductibles, and other charges; address questions about statements.
• Explain office policies and charges, including referrals and payment expectations.
• Coordinate with clinical teams and other locations to support patient flow.
• Maintain EMR data and communicate professionally by phone and email.

Skills

Customer service

Scheduling

Insurance verification

EMR systems

Microsoft Outlook

Excel

Communication

Organizational skills

Tools

NextGen EMR

Clearwave

Job description

Spectrum Vision Partners is seeking a friendly Medical Receptionist to join our front desk team in a fast-paced ophthalmology setting. You will welcome patients, assist with check-in/check-out, schedule appointments, verify insurance, and handle registrations and payments.

Ideal candidates have 1+ year in customer service, familiarity with EMR systems (NextGen preferred) and Clearwave, and strong communication skills. Saturdays may be required; transportation reliable.