Medical Receptionist

Ophthalmic Consultants of Long Island; East Patchogue (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Spectrum Vision Partners / OCLI Vision is seeking a friendly Medical Receptionist to join our front desk in a fast-paced ophthalmology setting. You will welcome patients, schedule appointments, verify insurance, and handle registrations and payments.

The ideal candidate has at least 1 year of customer service experience, familiarity with EMR systems (NextGen preferred), and proficiency in Outlook and Excel. Saturday availability may be required depending on location.

Qualifications

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance verification platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.

Responsibilities

• Welcome patients, check-in/check-out, answer calls, and provide strong customer service.
• Schedule, cancel, and modify appointments while coordinating provider schedules.
• Obtain and verify referral information, insurance coverage, benefits, and eligibility using verification platforms.
• Maintain accurate patient records and obtain required documentation and signatures.
• Collect copays, deductibles, and other balances; explain statements and financial responsibilities.
• Explain office policies, referral requirements, and payment expectations to patients.
• Coordinate with clinical teams and other locations to support patient flow and continuity of care.
• Maintain accurate patient information and use EMR systems for documentation.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Tools

EMR (NextGen)

Insurance verification (Clearwave)

Outlook

Excel

Job description

Medical Receptionist
Employment Type: Full Time
Schedule: Day Shift | Saturday availability may be required based on office location.

Make patients feel welcome from the moment they arrive!

Your Next Career Opportunity - Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to join our team!

As a key member of our front office, you'll help create a positive patient experience while supporting appointment scheduling, insurance verification, patient registration, financial transactions, and daily administrative operations.

What You'll Do

• Patient Experience: Welcome patients, manage check-in/check-out, answer incoming calls, and provide exceptional customer service.
• Scheduling: Schedule, cancel, and modify patient appointments while coordinating provider schedules and patient needs.
• Insurance & Referrals: Obtain and verify referral information, insurance coverage, benefits, and eligibility using insurance websites and verification platforms such as Clearwave.
• Patient Registration & Documentation: Maintain accurate patient records and obtain required documentation and signatures, including registration forms, financial responsibility agreements, privacy acknowledgments, and applicable patient consents.
• Patient Payments & Billing: Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses. Professionally address questions regarding patient statements, insurance coverage, and financial responsibilities.
• Practice Policies: Clearly explain office policies and procedures, including referral requirements, assignment of benefits, payment expectations, account balances, and applicable charges.
• Office Coordination: Communicate effectively with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
• Administrative Support: Maintain accurate patient information, utilize EMR systems, and communicate professionally through telephone and email.

What We’re Looking For

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance verification platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to confidently and compassionately explain insurance coverage, practice policies, and patient financial responsibilities.
• Strong attention to detail and ability to maintain accurate, confidential patient records.
• Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Get to Know Us

Spectrum Vision Partners supports OCLI Vision, one of the largest multispecialty ophthalmology networks in the U.S. Together, we're committed to delivering exceptional eye care through teamwork, compassion, and a patient-first approach.

Spectrum Vision Partners is an Equal Opportunity Employer. We are committed to providing an inclusive workplace and equal employment opportunities to all qualified applicants without regard to any legally protected status.