Medical Receptionist

Ophthalmic Consultants of Long Island; Hauppauge (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum Vision Partners is seeking a friendly Medical Receptionist to join our front desk team in a fast-paced ophthalmology setting. You will welcome patients, assist with check-in/check-out, schedule appointments, verify insurance, and handle registrations and payments.

Ideal candidates have 1+ year in customer service, familiarity with EMR systems (NextGen preferred) and Clearwave, and strong communication skills. Saturdays may be required; transportation reliable.

Qualifications

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance verification platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to confidently and compassionately explain insurance coverage and patient financial responsibilities.
• Strong attention to detail and ability to maintain accurate, confidential patient records.
• Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Responsibilities

• Welcome patients, manage check-in/check-out, answer calls, and provide customer service.
• Schedule, cancel, and modify appointments while coordinating provider schedules.
• Obtain and verify referral information, insurance coverage, benefits, and eligibility using Clearwave.
• Maintain accurate patient records and obtain required documentation and signatures.
• Collect copays, deductibles, and other charges; address questions about statements.
• Explain office policies and charges, including referrals and payment expectations.
• Coordinate with clinical teams and other locations to support patient flow.
• Maintain EMR data and communicate professionally by phone and email.

Skills

Customer service

Scheduling

Insurance verification

EMR systems

Microsoft Outlook

Excel

Communication

Organizational skills

Tools

NextGen EMR

Clearwave

Job description

Medical Receptionist

Employment Type: Full Time
Schedule: Day Shift | Saturday availability may be required based on office location.

Make patients feel welcome from the moment they arrive!

Your Next Career Opportunity - Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to join our team!

As a key member of our front office, you'll help create a positive patient experience while supporting appointment scheduling, insurance verification, patient registration, financial transactions, and daily administrative operations.

What You'll Do

• Patient Experience: Welcome patients, manage check-in/check-out, answer incoming calls, and provide exceptional customer service.
• Scheduling: Schedule, cancel, and modify patient appointments while coordinating provider schedules and patient needs.
• Insurance & Referrals: Obtain and verify referral information, insurance coverage, benefits, and eligibility using insurance websites and verification platforms such as Clearwave.
• Patient Registration & Documentation: Maintain accurate patient records and obtain required documentation and signatures, including registration forms, financial responsibility agreements, privacy acknowledgments, and applicable patient consents.
• Patient Payments & Billing: Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses. Professionally address questions regarding patient statements, insurance coverage, and financial responsibilities.
• Practice Policies: Clearly explain office policies and procedures, including referral requirements, assignment of benefits, payment expectations, account balances, and applicable charges.
• Office Coordination: Communicate effectively with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
• Administrative Support: Maintain accurate patient information, utilize EMR systems, and communicate professionally through telephone and email.

What We're Looking For

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance verification platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to confidently and compassionately explain insurance coverage, practice policies, and patient financial responsibilities.
• Strong attention to detail and ability to maintain accurate, confidential patient records.
• Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Get to Know Us

Spectrum Vision Partners supports OCLI Vision, one of the largest multispecialty ophthalmology networks in the U.S. Together, we're committed to delivering exceptional eye care through teamwork, compassion, and a patient-first approach.

Spectrum Vision Partners is an Equal Opportunity Employer. We are committed to providing an inclusive workplace and equal employment opportunities to all qualified applicants without regard to any legally protected status.