Patient-First Medical Receptionist | Front Desk & Scheduling

Ophthalmic Consultants of Long Island; Bethlehem (Northampton County); On-site; USD 32,000 - 52,000; Full time

Job summary

Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized Medical Receptionist to join our front desk in a fast-paced ophthalmology setting. You will help create a positive patient experience by assisting with scheduling, registrations, and daily administrative tasks.

As a key member of the front office, you’ll manage check-in/check-out, verify insurance, coordinate referrals, collect copays, and maintain patient records using NextGen EMR.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, multitasking, organizational, and problem-solving skills.
• Ability to confidently discuss patient balances, deductibles, and financial responsibilities.
• Positive attitude, attention to detail, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Responsibilities

• Welcome patients, manage check-in/check-out, answer calls, and provide exceptional customer service.
• Schedule, cancel, and modify appointments while managing provider schedules.
• Verify insurance eligibility and benefits, obtain referrals through portals, and navigate verification platforms such as Clearwave.
• Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses; discuss financial responsibilities.
• Maintain accurate patient records, utilize EMR systems, and communicate professionally by phone and email.
• Coordinate with clinical teams and other locations to support patient flow and continuity of care.

Skills

Customer service

Scheduling

Communication

Multitasking

Organizational skills

Problem-solving

Tools

NextGen EMR

Clearwave

Microsoft Outlook

Excel

Job description

Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized Medical Receptionist to join our front desk in a fast-paced ophthalmology setting. You will help create a positive patient experience by assisting with scheduling, registrations, and daily administrative tasks.

As a key member of the front office, you’ll manage check-in/check-out, verify insurance, coordinate referrals, collect copays, and maintain patient records using NextGen EMR.