Medical Receptionist

Ophthalmic Consultants of Long Island; West Mifflin (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Job summary

Spectrum Vision Partners / OCLI Vision seeks a friendly Medical Receptionist to join our front desk team. You will welcome patients, handle check-in/out, schedule appointments, verify insurance, and support daily administrative tasks while delivering excellent service.

The role requires strong communication, organizational skills, and the ability to discuss balances with patients in a compassionate, professional manner. Saturdays may be required at some locations.

Qualifications

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, multitasking, organizational, and problem-solving skills.
• Ability to confidently and compassionately discuss patient balances, deductibles, and financial responsibilities.
• Positive attitude, attention to detail, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Responsibilities

• Welcome patients and manage check-in/check-out, answer calls, and provide friendly customer service.
• Schedule, cancel, and modify appointments while coordinating provider schedules and patient needs.
• Verify insurance eligibility and benefits, obtain referrals via portals, and use verification platforms like Clearwave.
• Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses; discuss financial responsibilities professionally.
• Coordinate with clinical teams and other locations to support patient flow and continuity of care.
• Maintain accurate patient records, use EMR systems, and communicate professionally by phone and email.

Skills

Customer service

Scheduling

Insurance verification

Referrals

Medical billing

Communication

Multitasking

Organization

Problem solving

Tools

EMR (NextGen)

Clearwave

Microsoft Outlook

Excel

Job description

Medical Receptionist
Employment Type: Full Time
Schedule: Day Shift | Saturday availability may be required based on office location.

Make patients feel welcome from the moment they arrive!

Your Next Career Opportunity - Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to join our team!

As a key member of our front office, you'll help create a positive patient experience while supporting appointment scheduling, insurance verification, patient registration, and daily administrative operations.

What You'll Do

• Patient Experience: Welcome patients, manage check-in/check-out, answer incoming calls, and provide exceptional customer service.
• Scheduling: Schedule, cancel, and modify appointments while managing provider schedules and coordinating patient needs.
• Insurance & Referrals: Verify insurance eligibility and benefits, obtain referrals through insurance portals, and navigate verification platforms such as Clearwave.
• Patient Payments: Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses. Professionally discuss financial responsibilities and address basic billing questions.
• Office Coordination: Communicate with clinical teams and other office locations to support patient flow and continuity of care.
• Administrative Support: Maintain accurate patient records, utilize EMR systems, and communicate professionally through phone and email.

What We're Looking For

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, multitasking, organizational, and problem-solving skills.
• Ability to confidently and compassionately discuss patient balances, deductibles, and financial responsibilities.
• Positive attitude, attention to detail, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Get to Know Us

Spectrum Vision Partners supports OCLI Vision, one of the largest multispecialty ophthalmology networks in the U.S. Together, we're committed to delivering exceptional eye care through teamwork, compassion, and a patient-first approach.

Spectrum Vision Partners is an Equal Opportunity Employer. We are committed to providing an inclusive workplace and equal employment opportunities to all qualified applicants without regard to any legally protected status.