Medical Front Desk & Patient Experience Lead

Pulse Primary Care; Springfield (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Pulse Primary Care in Springfield, MA is seeking a Medical Receptionist to manage front desk operations, greet patients, and ensure smooth check-in/out, while supporting scheduling, insurance verification, billing, and medical records in a fast-paced primary care setting.

The ideal candidate has a high school diploma, strong communication, HIPAA compliance, and experience with EHR systems such as Epic, Meditech, or eClinicalWorks.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical/healthcare front desk is preferred.
• Familiarity with ICD-10 coding.
• Experience with EHR systems such as Epic, Meditech, or eClinicalWorks.
• Strong knowledge of HIPAA regulations and patient confidentiality.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with insurance verification, patient billing, and medical collections is a plus.

Responsibilities

• Greet patients and visitors professionally and manage front desk interactions.
• Handle patient check-in and check-out efficiently and maintain patient flow.
• Schedule appointments and manage provider calendars.
• Verify insurance eligibility and collect co-pays and outstanding balances.
• Process payments, issue receipts, and ensure HIPAA compliance.
• Maintain accurate patient records and assist with coding using ICD-10 when applicable.
• Operate and utilize EHR systems (Epic, Meditech, eClinicalWorks) for data entry and retrieval.
• Collaborate with clinical staff to ensure smooth office operations.

Skills

Communication skills

Attention to detail

Medical terminology

HIPAA compliance

Multitasking

Patient experience

EHR knowledge

Insurance processes

Education

High school diploma or equivalent

Tools

Epic

Meditech

eClinicalWorks

Job description

Pulse Primary Care in Springfield, MA is seeking a Medical Receptionist to manage front desk operations, greet patients, and ensure smooth check-in/out, while supporting scheduling, insurance verification, billing, and medical records in a fast-paced primary care setting.

The ideal candidate has a high school diploma, strong communication, HIPAA compliance, and experience with EHR systems such as Epic, Meditech, or eClinicalWorks.