Medical Front Desk & Patient Experience Specialist

My Access Medical Clinic; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off and company holidays

Vision insurance

Job summary

My Access Medical Clinic is seeking a friendly Medical Receptionist to greet patients, manage appointments, process payments, and support front-desk operations with professionalism. You will verify insurance, update EMR records, and maintain a welcoming lobby to ensure a smooth patient experience.

The role requires a high school diploma, experience in a fast-paced medical office, proficiency with EMR systems, strong multitasking and communication skills, and a commitment to HIPAA compliance and

Qualifications

• High school diploma required.
• Experience in a fast-paced, high-volume environment preferred.
• Medical office or EMR experience is a plus.
• Strong multitasking, organizational, and computer skills are essential.
• Customer service background is important.
• Valid driver’s license, auto insurance, and ability to travel preferred.

Responsibilities

• Greet and check in/out patients professionally and efficiently.
• Manage patient scheduling, verify insurance, and update EMR records.
• Answer and route phone calls with courtesy.
• Collect and process patient payments (cash, card, deposits).
• Maintain patient lobby flow and ensure a positive experience.
• Order office supplies and assist with administrative tasks.
• Uphold HIPAA and confidentiality standards.
• Support outreach, enrollment initiatives, and weekly reporting.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Computer skills

EMR experience

Medical office experience

Driver’s license

Travel availability

Education

High school diploma

Tools

EMR software

Microsoft Office

Job description

My Access Medical Clinic is seeking a friendly Medical Receptionist to greet patients, manage appointments, process payments, and support front-desk operations with professionalism. You will verify insurance, update EMR records, and maintain a welcoming lobby to ensure a smooth patient experience.

The role requires a high school diploma, experience in a fast-paced medical office, proficiency with EMR systems, strong multitasking and communication skills, and a commitment to HIPAA compliance and