Medical Receptionist

Pulse Primary Care; Springfield (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Pulse Primary Care in Springfield, MA is seeking a Medical Receptionist to manage front desk operations, greet patients, and ensure smooth check-in/out, while supporting scheduling, insurance verification, billing, and medical records in a fast-paced primary care setting.

The ideal candidate has a high school diploma, strong communication, HIPAA compliance, and experience with EHR systems such as Epic, Meditech, or eClinicalWorks.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical/healthcare front desk is preferred.
• Familiarity with ICD-10 coding.
• Experience with EHR systems such as Epic, Meditech, or eClinicalWorks.
• Strong knowledge of HIPAA regulations and patient confidentiality.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with insurance verification, patient billing, and medical collections is a plus.

Responsibilities

• Greet patients and visitors professionally and manage front desk interactions.
• Handle patient check-in and check-out efficiently and maintain patient flow.
• Schedule appointments and manage provider calendars.
• Verify insurance eligibility and collect co-pays and outstanding balances.
• Process payments, issue receipts, and ensure HIPAA compliance.
• Maintain accurate patient records and assist with coding using ICD-10 when applicable.
• Operate and utilize EHR systems (Epic, Meditech, eClinicalWorks) for data entry and retrieval.
• Collaborate with clinical staff to ensure smooth office operations.

Skills

Communication skills

Attention to detail

Medical terminology

HIPAA compliance

Multitasking

Patient experience

EHR knowledge

Insurance processes

Education

High school diploma or equivalent

Tools

Epic

Meditech

eClinicalWorks

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Full Time Springfield, MA, US

30+ days ago Requisition ID: 1025

Salary Range: $19.00 To $23.00 Hourly

Position Summary

The Medical Receptionist is responsible for managing front desk operations, ensuring a smooth and efficient patient experience, and maintaining accurate patient records in a fast-paced primary care environment. This role requires strong communication skills, attention to detail, and a working knowledge of medical terminology, insurance processes, and electronic health record systems.

The ideal candidate is professional, organized, patient-focused, and able to multitask effectively while supporting providers, staff, and patients.

Key Responsibilities

Front Desk & Patient Experience

Greet patients and visitors in a professional, friendly, and welcoming manner.

Manage patient check-in and check-out processes efficiently.

Maintain patient flow and communicate delays or issues appropriately.

Scheduling & Administrative Support

Schedule appointments and manage provider calendars accurately.

Confirm appointments and update demographic and insurance information as needed.

Respond to patient inquiries regarding appointments, services, and office procedures.

Insurance, Billing & Collections

Verify insurance eligibility and coverage prior to patient visits.

Collect co-pays, deductibles, and outstanding balances in accordance with company policy.

Process payments and issue receipts while maintaining HIPAA compliance.

Assist with medical collections in accordance with organizational policies and procedures.

Medical Records & Documentation

Maintain patient records by reviewing, verifying, and ensuring documentation accuracy.

Assist with medical coding tasks using ICD-10 standards as applicable.

Scan, upload, and manage patient documentation within the electronic health record system.

Use electronic health record (EHR) systems such as Epic, Meditech, eClinicalWorks, or similar platforms for data entry and retrieval.

Maintain accuracy and confidentiality of all patient information.

Collaborate with clinical and administrative staff to ensure smooth front desk operations.

Maintain strict confidentiality and comply with HIPAA, organizational policies, and regulatory requirements.

Maintain a clean, organized, and professional work environment.

Required Skills & Qualifications

High school diploma or equivalent required.

Prior experience in a medical office, healthcare administration, or front desk role preferred.

Proficiency in medical terminology and familiarity with ICD-10 coding.

Experience using electronic health record (EHR) systems such as Epic, Meditech, eClinicalWorks, or similar.

Strong understanding of HIPAA regulations and patient confidentiality.

Excellent verbal and written communication skills.

Ability to multitask, stay organized, and work efficiently in a fast-paced environment.

Experience with insurance verification, patient billing, and medical collections is a plus.

Strong organizational and time-management skills.

Positive, team-oriented attitude with a commitment to excellent patient care.

Other Duties and Responsibilities

Maintain a safe and compliant work environment.

Perform other duties and responsibilities as assigned to support clinic operations.