Medical Front Desk & Patient Concierge

U.S. Foot and Ankle Specialists; Frederick (MD); Vor Ort; USD 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

401(k) Plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Zusammenfassung

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact, ensuring a positive patient experience and efficient front-office operations.

The role requires strong organizational abilities, HIPAA compliance, and excellent communication as you coordinate appointments, registrations, and billing support in a fast-paced setting.

Qualifikationen

• High School Diploma or GED equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes including pre-authorization, insurance verification, CPT codes and ICD-9/ ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• HIPAA compliance and confidentiality at all times.

Aufgaben

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and OTC item sales.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records to shared files.
• Review billing claims and denials; gather information to resolve issues.
• Support additional office tasks and projects as needed.

Ausbildung

High School Diploma or GED

2+ years administrative support experience in medical environment

Excellent customer service and interpersonal skills

Strong communication, multi-tasking, and problem-solving skills

HIPAA compliance and confidentiality

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Jobbeschreibung

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact, ensuring a positive patient experience and efficient front-office operations.

The role requires strong organizational abilities, HIPAA compliance, and excellent communication as you coordinate appointments, registrations, and billing support in a fast-paced setting.