Medical Front Desk & Patient Concierge

GI Alliance; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

GI Alliance in Austin is seeking a friendly front desk associate to greet patients and serve as the first point of contact in the patient experience. You will check-in patients, collect accurate demographics and insurance information, verify scanned cards, and coordinate with the billing office.

You will balance cash, assist with insurance verification, enter orders into the EMR, prepare for next-day visits, and keep the reception area organized while maintaining a professional, patient-focused

Qualifications

• High school diploma or GED is required.
• Associates or Bachelor's degree is preferred.
• Two to three years of medical office experience preferred.

Responsibilities

• Greet patients as the first point of contact in the patient experience.
• Check-in patients and obtain accurate demographics and insurance information.
• Verify scanned card images are current and assist with insurance verification.
• Work with billing to ensure proper entry of patient insurance information.
• Assist with collecting patient portions (co-pays, deductibles, etc.).
• Assist with telephone calls (in-bound and outbound).
• Maintain a cash box and balance end-of-day.
• Reconcile end-of-day totals if mismatched; run nightly reconciliation reports.
• Enter orders/referrals into the EMR and provide signed documents to patients.
• Prepare for next-day visits and ensure non-clinical items are prepped.
• Keep waiting area and front desk tidy and professional.
• End-of-day tasks and other duties as assigned.

Skills

Self-starter

Communication

Multitasking

Analysis

Phone system

Clear communication

Organization

Interpersonal skills

Professional attitude

Computer skills

Teamwork

Education

High school diploma or GED

Associates or Bachelor's Degree (preferred)

Job description

GI Alliance in Austin is seeking a friendly front desk associate to greet patients and serve as the first point of contact in the patient experience. You will check-in patients, collect accurate demographics and insurance information, verify scanned cards, and coordinate with the billing office.

You will balance cash, assist with insurance verification, enter orders into the EMR, prepare for next-day visits, and keep the reception area organized while maintaining a professional, patient-focused