Medical Front Desk & Patient Concierge

Integrity Care Group; Brenham (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Integrity Care Group in Brenham, TX seeks a patient service specialist to manage front office duties, greet patients, verify insurance, collect co-pays, and ensure data accuracy while upholding patient confidentiality.

The role emphasizes excellent customer service, data entry, and coordination with providers. This is a safety-sensitive, confidentiality-bound position in a clinic setting.

Qualifications

• Front desk/front office experience is desirable.
• Understanding of medical billing and coding is preferred.
• Familiarity with HIPAA rules and patient confidentiality.

Responsibilities

• Greet patients and manage the reception area with excellent customer service.
• Obtain registration data and verify insurance information for encounters.
• Enter patient data into the computer system accurately.
• Collect co-pays and explain charges when required.
• Maintain patient confidentiality and HIPAA compliance at all times.
• Balance daily charges and safeguard money received.
• Assist in scheduling referrals and coordinating with providers.
• Keep lobby clean and stocked with necessary items.
• Perform other duties as assigned and support a team environment.

Skills

Customer service

HIPAA compliance

Data entry

Insurance verification

Co-pay collection

Office software

Education

High School Diploma or equivalent

Associates preferred

Tools

Microsoft Office

Job description

Integrity Care Group in Brenham, TX seeks a patient service specialist to manage front office duties, greet patients, verify insurance, collect co-pays, and ensure data accuracy while upholding patient confidentiality.

The role emphasizes excellent customer service, data entry, and coordination with providers. This is a safety-sensitive, confidentiality-bound position in a clinic setting.