Medical Front Desk & Patient Services Specialist

US Foot and Ankle Specialists; Lake Ridge (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

PTO

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy practice. As the first contact for patients, you will greet visitors, answer calls, schedule appointments, register patients, and help maintain accurate records while supporting daily office operations.

The ideal candidate has at least two years of medical administration experience, strong customer service skills, and knowledge of insurance processes.

Qualifications

• High School Diploma or GED required.
• 2+ years of medical administrative support preferred.
• Knowledge of health insurance processes (pre-authorization, verification, CPT/ICD-9/ ICD-10) preferred.
• Excellent customer service, communication, and problem-solving skills.
• Ability to travel between local office locations as needed.
• HIPAA confidentiality and compliance awareness.

Responsibilities

• Greet patients and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow and communicate updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments and review accounts receivable/payable changes.
• Review billing and denials; gather information to resolve issues.
• Support office tasks and projects as needed.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

HIPAA/compliance

Teamwork

Travel between locations

Education

High School Diploma or GED

Tools

Microsoft Office Suite

General computer systems

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy practice. As the first contact for patients, you will greet visitors, answer calls, schedule appointments, register patients, and help maintain accurate records while supporting daily office operations.

The ideal candidate has at least two years of medical administration experience, strong customer service skills, and knowledge of insurance processes.