Medical Front Desk Lead & Scheduling Specialist

GI Alliance; Sterling (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

GI Alliance is seeking a Front Desk Coordinator to support a busy medical office in Sterling, VA. You will answer calls, schedule appointments, check-in/out patients, collect payments, and maintain patient records in the EMR.

This role requires accuracy, discretion, and a collaborative approach to patient service. The ideal candidate has at least five years of medical office or scheduling experience, a high school diploma or GED, and a proven ability to mentor staff and improve front desk

Qualifications

• High school diploma or GED is required.
• Minimum of five years of experience in a medical office, front office or scheduling.

Responsibilities

• Answer and screen high volume telephone calls courteously and record messages.
• Schedule patient appointments and procedures per policies.
• Check-in patients upon arrival and check-out upon departure.
• Obtain accurate information and ensure registration forms are complete.
• Collect payments and reconcile charges daily.
• Verify balances and refunds; provide information on unpaid balances.
• File records in patient charts in EMR.
• Prepare patient charts and scan documents into EMR.
• Transcribe letters and create forms as needed.
• Maintain confidential files and organize front office.
• Maintain supplies and office efficiency.
• Maintain patient confidentiality and assist with other duties as directed.

Skills

Front Desk

Scheduling

Customer Service

Leadership

Data Entry

Education

High school diploma or GED

Tools

EMR system

Office equipment

Job description

GI Alliance is seeking a Front Desk Coordinator to support a busy medical office in Sterling, VA. You will answer calls, schedule appointments, check-in/out patients, collect payments, and maintain patient records in the EMR.

This role requires accuracy, discretion, and a collaborative approach to patient service. The ideal candidate has at least five years of medical office or scheduling experience, a high school diploma or GED, and a proven ability to mentor staff and improve front desk