Medical Front Desk Lead — Patient Experience & Operations

US Foot and Ankle Specialists; University Park (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot and Ankle Specialists seeks a Medical Front Desk Lead to supervise the front desk team in a fast-paced clinical setting, ensuring smooth operations and outstanding patient service.

The role trains staff, manages scheduling, insurance verifications, and revenue tasks while maintaining HIPAA compliance and strong patient relations. This position offers growth within a busy specialty practice.

Qualifications

• 1–3 years of lead administrative support experience in a medical setting.
• Strong knowledge of health insurance, CPT/ICD codes, and medical terminology.
• Excellent customer service and communication abilities.
• Ability to prioritize, supervise staff, and maintain HIPAA compliance.
• Proficient with Microsoft Office and general office systems.

Responsibilities

• Train new front desk staff and ensure training on updated procedures
• Assist in interviewing and onboarding new Front Desk team members
• Manage front desk staffing to ensure adequate coverage
• Oversee office supply inventory; delegate or perform ordering as needed
• Support annual performance evaluations for Front Desk staff
• Maintain cleanliness and functionality of the front desk area
• Greet and assist patients upon arrival; answer questions and address concerns
• Schedule appointments and manage multiple physician calendars
• Register new patients and update existing demographic and insurance information
• Support patient flow by notifying providers of arrivals and managing delays
• Maintain and update patient records, including data entry, faxing, and scanning
• Collect payments (copays, deductibles, coinsurance, balances) and sell OTC items
• Verify insurance eligibility and referrals for upcoming appointments
• Maintain records for orthotics received and coordinate follow-up appointments
• Prepare daily reports, deposit slips, and upload documentation to shared files
• Ensure accounts receivable/payable changes are updated accurately in records
• Maintain office inventory and equipment; coordinate service and repairs

Skills

Lead administrative support

HIPAA compliance

Customer service

Communication skills

Multi-tasking under pressure

Microsoft Office proficiency

Medical terminology

Team training

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot and Ankle Specialists seeks a Medical Front Desk Lead to supervise the front desk team in a fast-paced clinical setting, ensuring smooth operations and outstanding patient service.

The role trains staff, manages scheduling, insurance verifications, and revenue tasks while maintaining HIPAA compliance and strong patient relations. This position offers growth within a busy specialty practice.