Medical Front Desk Coordinator

The Rose; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company paid Tele-Medicine

Life Insurance

Matching 401k

Supplemental Plans: Accident

Critical Illness

Hospitalization

Legal

Generous PTO/Paid Holidays

Job summary

The-Rose is seeking a Front Desk Coordinator in Houston, TX to warmly greet patients and direct visitors, handle check-in and insurance scanning, and support scheduling and paperwork completion. The role involves coordinating with the HIM team and business office, collecting payments, and assisting with medical record distribution.

Candidates should have at least one year of medical office experience, a high school diploma or equivalent, and be fluent in Spanish.

Qualifications

• High school diploma or equivalent is required.
• One or more years of medical office experience is required.
• Bilingual Spanish is required.
• Experience with CPT and ICD-9 coding is preferred.

Responsibilities

• Greet patients and direct them to the appropriate room.
• Check in patients and scan insurance information as needed.
• Explain and assist patients with completion of paperwork.
• Verify patient information and update records in the system.
• Communicate with HIM and Business Office as needed.
• Collect amounts due prior to exams.
• Distribute medical records to patients retrieving films/images.

Skills

Medical office experience

Bilingual Spanish

Education

High school diploma or equivalent

Tools

CPT coding

ICD-9 coding

Job description

Description

Job Summary

A front desk coordinator greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.

Job Duties

Check in patients:

• -greet patients and visitors who arrive
• -scan insurance card and driver’s license
• -explain and assist patient with completion of
• Paperwork
• - Verify referring physician(s) in Intergy
• -proof read information provided, including insurance, for accuracy and completeness, update Intergy with demographic and insurance information as needed.
• -Ensure patient jacket has proper paperwork in the correct order, along with prior reports/images if needed for appointment
• -key patient information and or edit existing information as needed in system.
• -Communicate via email with HIM if patient brought outside priors that need to be loaded.
• -Communicate via email with Business Office if insurance needs to be verified or patient brought new insurance.
• -Communicate via email with supervisor to advise of any issues, occurrences, or trends.
• - Call for doctors’ orders if needed.
• - Process Walk-in- Biopsy reviews.
• - Schedule Walk-in appts as needed and time allows.
• -Collect amounts due prior to exam.
• -Solicit Donations and sell items that bring in funds to the organization.
• Back up to Check Out as needed
• Distribute medical records to patients picking up Rose images.

Benefits

• Medical/Dental/Vision
• Company paid Tele-Medicine, Life Insurance, Matching 401k
• Supplemental Plans: Accident, Critical Illness, Hospitalization, Legal
• Generous PTO/Paid Holidays

Requirements

Qualifications

• High school diploma or equivalent required. One or more years of medical office experience required.
• CPT and ICD 9 experience, preferred.
• Bilingual Spanish required.