Medical Front Office Coordinator and Surgery Scheduler

Idaho Retina Center; Nampa (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Free scrubs

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Idaho Retina Center in Idaho is seeking an experienced front office coordinator to join our team. You will manage front office daily activities, schedule surgeries, and guide patients through the process, ensuring a smooth patient flow.

Ideal candidates have healthcare experience, strong multitasking and communication skills, and the ability to coordinate with billing and clinical staff. This in-person role offers a collaborative environment with comprehensive benefits, including a retirement

Qualifications

• Healthcare experience is required.
• Must be able to multi-task in a fast-paced environment while keeping a professional and calm composure.
• Strong organizational and multitasking abilities to manage a diverse set of activities.
• Excellent interpersonal and communication skills for dealing with patients, families, and colleagues.
• Empathy and patience in addressing patient concerns.
• Ability to collaborate with billing and clinical staff.
• Foster a collaborative and positive team environment.
• Keen attention to detail to ensure accuracy in patient records and billing.
• Clear and concise communication, verbal and written.
• Familiarity with medical office software, scheduling systems, and EHR.
• HIPAA compliance and adaptability to changing priorities.

Responsibilities

• Oversee the reception area to ensure a welcoming and efficient patient experience.
• Handle patient inquiries, complaints, and concerns promptly and professionally.
• Manage the appointment scheduling system to optimize patient flow.
• Oversee verification of insurance information for new and existing patients.
• Collaborate with billing staff to address billing or insurance-related issues.
• Coordinate with clinical staff to ensure smooth front- and back-office operations.
• Coordinate surgery scheduling and coordination with the surgery center.
• Greet patients and visitors and direct them accordingly.
• Data entry of demographic and insurance information.
• Schedule and register patients, collecting required data accurately.
• Receive and respond to telephone calls from patients or their representatives.

Skills

Healthcare experience

Multi-tasking

Organizational skills

Interpersonal communication

Empathy

Team collaboration

Attention to detail

Data entry

Phone etiquette

Medical office software

HIPAA compliance

EHR familiarity

Tools

EHR software

Appointment scheduling system

Practice management software

Job description

Our growing practice is seeking an experienced front office coordinator to join our team.

In this role you will be responsible for the front office daily activities. In addition you will be responsible for surgery scheduling and educating patient for the process.

Responsibilities

• Oversee the reception area to ensure a welcoming and efficient patient experience.
• Handle patient inquiries, complaints, and concerns promptly and professionally.
• Manage the appointment scheduling system to optimize patient flow.
• Oversee the verification of insurance information for new and existing patients.
• Collaborate with billing staff to address any billing or insurance-related issues.
• Work closely with clinical staff to ensure smooth coordination between front and back-office operations.
• This position is also responsible for surgery scheduling and coordination with the surgery center.
• Greets patients and visitors. Determines their needs and directs them accordingly.
• Data entry of demographic and insurance information.
• Scheduling and registering patients, including the accurate collection of required data.
• Receives, answers and responds to telephone calls from patients or their representatives.

Required Skills

• Healthcare experience is required.
• Must be able to multi-task in a fast-paced environment while keeping a professional and calm composure.
• Strong organizational and multitasking abilities to manage a diverse set of activities.
• Excellent interpersonal and communication skills for dealing with patients, their families, and colleagues.
• Empathy and patience in addressing patient concerns and inquiries.
• Ability to collaborate effectively with clinical staff, billing department, and other relevant teams.
• Foster a collaborative and positive team environment.
• Keen attention to detail to ensure accuracy in patient records, insurance verification, and billing processes.
• Clear and concise communication skills, both verbal and written.
• Ability to convey information effectively to patients and staff.
• Familiarity with medical office software, appointment scheduling systems, and electronic health records (EHR).
• Flexibility and adaptability to handle changing priorities and a dynamic healthcare environment.
• Familiarity with healthcare compliance, including HIPAA regulations.

Job Type

Full-time

Benefits

• Quarterly bonus
• Free scrubs
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience

• Medical office : 1 year (Required)

Work Location

In person