Patient Coordinator

Woolfson Eye Institute; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Woolfson Eye Institute in Atlanta seeks a front desk clerk to handle medical records, patient check-in, and appointment coordination. This role supports clinicians and staff while ensuring accurate chart preparation and smooth patient flow.

You will print daily appointment lists, verify insurance, collect co-pays, answer phones, and assist with administrative tasks, upholding confidentiality and professionalism.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, both written and verbal.
• Knowledge of medical terminology preferred but not required.
• Proficiency with Outlook, Word, and EMR systems.
• Flexible schedule with occasional early mornings or evenings.

Responsibilities

• Prepare charts for appointments; print daily appointment list for provider; create new patient chart within 24 hours of office visit.
• Check patients in for appointments; verify insurance and demographic information; collect co-payments and balances.
• Check out patients; schedule return visits as needed.
• Answer phones; relay messages; refer callers to other departments as needed.
• Copy, scan and mail documents and forms as needed.
• Performs related work as required.

Skills

Communication skills

Organizational skills

Outlook

Microsoft Word

EMR systems

Flexible schedule

Medical terminology

Education

High School Diploma or GED

Tools

Outlook

Microsoft Word

EMR systems

Job description

Description

JOB SUMMARY

Handles front desk and medical records duties.

SUPERVISION: Reports to the Center Manager

RESPONSIBILITIES

• Prepare charts for appointments; print daily appointment list for provider, type and create new patient chart within 24 hours of office visit
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
• Check out patient after they've seen the physician; schedule return visit as needed
• Answer phones; take and relay messages; refer callers to other departments as needed
• Copy, scan and mail documents and forms as needed
• Performs related work as required.

TYPICAL WORKING CONDITIONS:

• Exposure to patients and public
• Exposure to paper products including carbon
• Regular use of computer keyboard, mouse, and telephone
• Work may be stressful at times
• Accommodating unique demands from each physician and their staff

GENERAL WORKER TRAITS AND QUALITIES:

• Ability to maintain strict confidentiality on all patient issues
• Must be a team player with a positive attitude
• Ability and desire to represent the clinic in a professional manner
• Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
• Ability to adjust to various personalities
• Ability to work with and without supervision and perform a variety of routine tasks
• Willingness to accept responsibility for established procedures

Requirements

• High school diploma or GED required
• Knowledge of medical practice procedures and functions preferred
• Knowledge of medical terminology preferred, but not required
• Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers Excellent communication skills.
• Strong organizational skills
• Excellent written and verbal communication skills
• Proficient in Outlook and Microsoft Word and other EMR systems
• Flexibility (may require some early mornings and evenings)