Front Office Coordinator

Apogee Behavioral Medicine; Mount Airy (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Apogee Behavioral Medicine seeks a reliable Front Office Coordinator to support patients and clinicians. You will manage check-ins/outs, review benefits, answer questions, and coordinate with IT and facilities to maintain a smooth clinic operation.

The role requires 2+ years of front desk experience, strong communication, multitasking ability, and attention to detail. This is an on-site position in a patient-centered environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of front desk experience.
• Preferred knowledge of OSHA/HIPAA requirements.
• Experience with EMR/EHR systems.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Ability to multitask.

Responsibilities

• Greet and check in/out patients in a courteous manner and explain benefits.
• Provide initial intake paperwork and review completed forms.
• Order and organize office supplies.
• Coordinate facilities with building management and janitorial staff.
• Assist with IT setup and maintenance with vendors.
• Answer calls and manage patient messages via portal.
• Schedule and reschedule appointments and handle mail.

Skills

Front desk experience

Detail oriented

Multitasking

Strong communication

Education

High School Diploma or equivalent

Tools

EMR/EHR

Job description

We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

Responsibilities

• Greeting and checking in/out patients in a courteous manner, including going over explanation of benefits and collection of co-payments, deductibles, co-ins, balances etc.
• Providing patients with initial intake paperwork and evaluating paperwork after completion
• Ordering and organizing supplies
• Working with building management to coordinate facilities
• Accepting furniture and other office deliveries; sometimes building small furniture
• Coordinating with set-up and implementation of janitorial staff
• Helping to coordinate IT setup and maintenance while working with our IT vendors
• Answering calls
• Scheduling and rescheduling appointments
• Answering emails and patient messages via Patient Portal
• Maintaining office upkeep and making sure common space is clean and clutter free
• Handling office mail
• Managing electronic patient forms

Qualifications

• High School Diploma or equivalent
• 2+ years of experience in a front desk setting
• Possess prior knowledge of OSHA/HIPAA requirements is preferred
• Previous experience with EMR/EHR
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Ability to multi-task
• Qualified candidates must be legally authorized to be employed in the United States