Medical Office/Front Desk Receptionist

Jacob A Spencer D O Inc; Palm Desert (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Jacob A Spencer D O Inc. is seeking an experienced Medical Front Desk Coordinator to serve as the first point of contact in our busy clinic.

The role requires empathetic patient interactions, strong organization, and mastery of EHR systems, patient registration, scheduling, and financial processing. Responsibilities include welcoming patients, validating demographics and insurance, verifying benefits, handling co-pays and balances, triaging calls, and ensuring HIPAA compliance while maintaining

Qualifications

• Minimum 2–3 years of experience in medical front desk or coordinator role.
• Expert knowledge of medical insurance verification and patient eligibility checks.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent phone and written communication with empathetic patient service.
• Proficiency with standard office software and EHR systems.
• Bilingual abilities in Spanish and English required.

Responsibilities

• Register and check in/out patients, verifying demographics and insurance.
• Schedule appointments and maintain physician templates.
• Update EHRs and ensure data accuracy and compliance.
• Verify insurance eligibility and collect co-pays/deductibles as needed.
• Triage calls and route questions to medical assistants or nurses.
• Maintain HIPAA compliance and confidentiality.
• Process medical records requests and referrals.
• Support office operations and team tasks as needed.

Skills

Front desk experience (medical)

Medical insurance verification

Patient registration

Scheduling appointments

EHR proficiency

HIPAA compliance

Bilingual (Spanish/English)

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Full job description

Job Overview

We are seeking an experienced, highly-skilled Medical Front Desk Coordinator to join our busy medical office team. This critical role is the first point of contact for our patients and requires a professional, empathetic, and exceptionally organized individual. The ideal candidate will have aproven track record in medical front office operations, mastery of electronic health records (EHR), and expertise in patient registration, scheduling, and payment processing.

Key Responsibilities

• Patient Registration & Check-In/Out: Warmly greet and register patients, verifying all necessary demographic and insurance information at every visit. Manage patient flow efficiently.
• Scheduling appointments (new and follow-up) and managing the physician's schedule template.
• Electronic Health Record (EHR) updates, ensuring data accuracy and compliance.
• Insurance Verification & Financial Counseling: Verify patient insurance eligibility and benefits prior to services. Collect and process co-pays, deductibles, and past-due balances accurately.
• Communication & Triage: Professionally manage a high-volume multi-line phone system, appropriately triaging patient calls, routing clinical questions to MAs/nurses, and handling general inquiries.
• Administrative Compliance: Maintain strict HIPAA compliance and confidentiality standards in all patient interactions and record keeping.
• Records Management: Process incoming and outgoing medical records requests and referrals in compliance with office procedures.
• Office Operations: Coordinate supply ordering, maintain the organization and professional appearance of the reception area, and support team members with administrative tasks as needed.

Required Skills & Experience

• Minimum 2-3 years of continuous, recent experience working as a Front Desk Receptionist or Coordinator in a medical office setting.
• Expert knowledge of medical insurance verification, patient eligibility checks, and collecting patient financial responsibility (co-pays/deductibles).
• Exceptional organizational skills, proven ability to manage multiple priorities in a fast-paced clinical environment, and impeccable attention to detail.
• Outstanding professional and empathetic customer service skills, with excellent phone and written communication.
• Strong computer literacy, including proficiency with standard office software (e.g., Microsoft Office Suite).
• Strong typing skills and experience with medical documentation and data entry.
• Bilingual abilities (e.g., Spanish/English) are required and a strong asset in serving our diverse patient base.