Medical Administrative Assistant II: Clinical Scheduling & Support

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Support professional to assist physicians in clinical, academic, and research activities. The role includes answering calls, updating patient data, scheduling appointments, and coordinating with care teams.

The position also involves handling billing processes, maintaining records, and supporting special projects. A High School diploma and 1–3 years’ related experience are required, with MS Office and EMR/EHR familiarity preferred.

Qualifications

• High school diploma required; associate degree preferred.
• 1–3 years of related work experience.
• Experience with computer systems and MS Office.

Responsibilities

• Answers and screens telephone calls; takes messages and directs to appropriate person.
• Updates patient information and schedules appointments using scheduling tools.
• Prepares and maintains patient records; coordinates with departments and external parties.
• Collects co-payments and processes billing tickets; reconciles daily collections.
• Maintains calendars and transcribes letters and notes; distributes routine reports.
• Notifies and reminds patients of appointments; handles authorizations for radiologic exams.

Skills

Administrative support

Customer service

Phone etiquette

Effective communication

Education

High School diploma

Tools

Microsoft Office

Scheduling software

EMR/EHR systems

Job description

Beth Israel Lahey Health is seeking an Administrative Support professional to assist physicians in clinical, academic, and research activities. The role includes answering calls, updating patient data, scheduling appointments, and coordinating with care teams.

The position also involves handling billing processes, maintaining records, and supporting special projects. A High School diploma and 1–3 years’ related experience are required, with MS Office and EMR/EHR familiarity preferred.