Healthcare Admin Assistant II - Patient Care & Scheduling

Beth Israel Lahey Health; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative support professional to assist physicians in clinical practice, academic and research tasks. The role involves greeting patients, answering calls, updating records and coordinating scheduling, referrals and billing processes.

Responsibilities include maintaining patient records, transcribing notes, preparing reports and ensuring accurate demographic and insurance information. Strong communication and MS Office skills are required.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Answers and screens telephone calls and takes messages.
• Greets and directs patients, families, visitors and staff.
• Responds to requests and provides information within scope.
• Updates patient demographic and insurance information and obtains referrals.
• Schedules patient appointments using scheduling tools.
• Coordinates ancillary appointments and communicates with staff.
• Prepares and maintains patient records for physicians.
• Notifies and reminds patients of scheduled appointments.
• Handles confidential information and follows policies.
• Collects co-payments and coordinates billing tickets.
• Reconciles daily collections and maintains physicians' schedules.
• Transcribes letters/notes and facilitates clinical computer systems.
• Prepares routine reports and distribution of correspondence.
• Participates in process improvement initiatives.

Skills

Customer service

Communication

Computer skills

Microsoft Office

Education

Associate degree preferred

Job description

Beth Israel Lahey Health is seeking an administrative support professional to assist physicians in clinical practice, academic and research tasks. The role involves greeting patients, answering calls, updating records and coordinating scheduling, referrals and billing processes.

Responsibilities include maintaining patient records, transcribing notes, preparing reports and ensuring accurate demographic and insurance information. Strong communication and MS Office skills are required.