Med Spa Client Experience Concierge

It; Plano (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

It’s A Secret Med Spa is seeking a confident Client Concierge to warmly greet clients, manage front desk duties, and ensure a superior patient experience. You will assist with scheduling, maintain a clean, professional environment, and uphold HIPAA guidelines across all interactions.

The role requires excellent written and verbal communication, a flexible weekend schedule, and the ability to multitask in a fast-paced med spa setting.

Qualifications

• Previous customer service experience (1 year).
• Flexible schedule with the ability to work weekends.
• Med spa or medical office experience preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multitask while remaining attentive to clients.

Responsibilities

• Greet clients in person and over the phone with warmth and professionalism.
• Handle front desk duties: check-in/out, answer calls, manage inventory and supplies.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and appointment books.
• Follow company policies to ensure streamlined processes at the location.
• Manage POS system accurately with client and employee data.

Skills

Customer service

Communication skills

Microsoft Office

Team player

HIPAA compliance

Multitasking

Flexibility

Tools

POS system

Microsoft Office

Job description

It’s A Secret Med Spa is seeking a confident Client Concierge to warmly greet clients, manage front desk duties, and ensure a superior patient experience. You will assist with scheduling, maintain a clean, professional environment, and uphold HIPAA guidelines across all interactions.

The role requires excellent written and verbal communication, a flexible weekend schedule, and the ability to multitask in a fast-paced med spa setting.