Med Spa Guest Experience Specialist

It's A Secret Med Spa; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

It’s A Secret Med Spa is seeking a confident Client Concierge to join our team. This role is essential for intaking patients, delivering exceptional experiences, and ensuring all client needs are met at our Tyler, TX location.

The ideal candidate has at least 1 year in customer service, can work weekends, and communicates with professionalism while maintaining HIPAA confidentiality. Experience in a med spa or medical office is a plus, and Microsoft Office skills help manage schedules and client

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work weekends.
• Experience in a med spa or medical office is a plus.
• Excellent written and verbal communication.
• Maintain patient confidentiality per HIPAA.
• Strong organization and multitasking abilities.

Responsibilities

• Greet clients warmly in person and by phone.
• Manage front desk duties: check-in/out, scheduling, and phone handling.
• Maintain a clean, professional spa environment.
• Assist providers and managers with appointment books.
• Ensure accurate POS entry and client information.
• Adhere to company policies for streamlined operations.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Professional etiquette

Flexible schedule

HIPAA compliance

Bilingual preferred

Tools

Microsoft Office

POS system

Job description

It’s A Secret Med Spa is seeking a confident Client Concierge to join our team. This role is essential for intaking patients, delivering exceptional experiences, and ensuring all client needs are met at our Tyler, TX location.

The ideal candidate has at least 1 year in customer service, can work weekends, and communicates with professionalism while maintaining HIPAA confidentiality. Experience in a med spa or medical office is a plus, and Microsoft Office skills help manage schedules and client