Med Spa Client Concierge – Front Desk & Client Experience

It's A Secret Med Spa; Chandler (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

Commission

PTO

Health insurance

Dental

Vision

Short-term disability

Long-term disability

Employee discounts

401k

Tuition reimbursement

Referral bonus

Job summary

It’s A Secret Med Spa is seeking a Client Concierge to warmly greet clients in person and by phone, educate them on services, and manage front desk tasks with a smile.

You will maintain a clean, professional facility, assist providers with scheduling, and ensure accurate POS and staff information while following HIPAA and company policies. This role requires weekend availability and a proactive, energetic team player with strong communication.

Qualifications

• 1 year of customer service experience required.
• Flexible schedule with the ability to work weekends.
• Prior med spa or medical office experience preferred.
• Excellent written and verbal communication skills.
• Ability to multi-task while being attentive to clients and flexible to business needs.
• Ability to work as part of a team and take initiative.
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
• HIPAA confidentiality and company policy adherence.
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up to 50 lbs.
• Microsoft applications proficiency.
• Bilingual preferred.

Responsibilities

• Greet clients in person and over the phone, and educate them about services.
• Handle front desk duties: check-in/out, calls, greet clients, manage inventory and supplies.
• Maintain a clean, professional environment throughout the facility.
• Assist providers and managers with scheduling and appointment books.
• Follow company policies to ensure streamlined location operations.
• Ensure POS system is updated with client appointments and staff information.

Skills

Customer service

Weekend availability

Medical office experience

Excellent communication

Multitasking

Team player

HIPAA compliance

Microsoft Office

Bilingual preferred

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is seeking a Client Concierge to warmly greet clients in person and by phone, educate them on services, and manage front desk tasks with a smile.

You will maintain a clean, professional facility, assist providers with scheduling, and ensure accurate POS and staff information while following HIPAA and company policies. This role requires weekend availability and a proactive, energetic team player with strong communication.