Spa Front Desk Concierge & Client Experience

It's A Secret Med Spa; Chandler (AZ); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation + commission

Health insurance

Dental insurance

Vision insurance

401k

PTO

Short-term disability

Long-term disability

Employee discounts

Tuition reimbursement

Referral bonus

Resumo da oferta

It’s A Secret Med Spa is a premier medical spa dedicated to elevating natural beauty through high-performance injectables, lasers, and aesthetics. We seek passionate, positive, and polished individuals to join our team at our Chandler location and help create a welcoming, high‑quality client experience.

As a Client Concierge, you will greet clients, manage front desk duties, assist providers with scheduling, maintain a clean environment, and ensure accurate POS and records.

Qualificações

• Previous customer service experience (1 year) required.
• Flexible schedule with the ability to work weekends.
• Previous experience in a med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to multi-task while being attentive to clients.
• Ability to work as part of a team and take initiative.
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
• Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
• Must maintain a high level of integrity with a strong ethical foundation.
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications.
• Bilingual preference given.
• Other duties as assigned.
• Must work a minimum of 30 hours per week.

Responsabilidades

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients.
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Conhecimentos

Customer service

Excellent communication

Teamwork

Multitasking

HIPAA knowledge

Bilingual

Weekend availability

Integrity & ethics

Microsoft Office

Positive attitude

Attention to details

Professional demeanor

Ferramentas

Microsoft Office

Descrição da oferta de emprego

It’s A Secret Med Spa is a premier medical spa dedicated to elevating natural beauty through high-performance injectables, lasers, and aesthetics. We seek passionate, positive, and polished individuals to join our team at our Chandler location and help create a welcoming, high‑quality client experience.

As a Client Concierge, you will greet clients, manage front desk duties, assist providers with scheduling, maintain a clean environment, and ensure accurate POS and records.