Front Office Representative

OCF - Orthopedic Center of Florida; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

OCF - Orthopedic Center of Florida in Fort Myers, FL is seeking a front desk / patient access specialist. You will greet patients, verify demographics and insurance, check eligibility, schedule appointments, and collect payments while maintaining HIPAA standards.

Role requires strong organizational skills, patient service experience, and the ability to remain calm in busy settings. Prior experience with insurance procedures and office equipment is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Certification/Licensure: Not required.

Responsibilities

• Greet visitors and patients upon their arrival.
• Check patients in/out.
• Establish and maintain demographics and insurance information.
• Verify insurance eligibility.
• Verify receipt of primary care physician referral for HMO plans.
• Complete system documentation as it pertains to meaningful use.
• Collect payments and co-payments for all services.
• Follow end of day deposit processes.
• Schedule mutually acceptable appointment times for patients and physicians.
• Schedule ancillary testing appointments, both internal and external.
• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations.
• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts.
• Complete all “tasks” and orders in a timely manner.
• Scan internal documents accurately into patient’s medical record.
• Track supplies, including business cards and forms; inform administration when orders need to be placed.
• Sign for and disburse incoming imaging, equipment and supplies.
• Demonstrate courteous and helpfulness toward patients and their families.
• Display flexibility in work schedule dependent on clinic needs.
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

Skills

Medical Terminology

Typing Skills

Organizational skills

Customer Service

Office Equipment

Confidentiality

Prioritization

Calm under pressure

Insurance knowledge

Policies & procedures

Team relationships

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Greet visitors and patients upon their arrival


• Check patients in/out


• Establish and maintain demographics and insurance information


• Verify insurance eligibility


• Verify receipt of primary care physician referral for HMO plans


• Complete system documentation as it pertains to meaningful use


• Collect payments and co-payments for all services


• Follow end of day deposit processes


• Schedule mutually acceptable appointment times for patients and physicians


• Schedule ancillary testing appointments, both internal and external


• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations


• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts


• Complete all “tasks” and orders in a timely manner


• Scan internal documents accurately into patient’s medical record


• Track supplies, including business cards and forms; inform administration when orders need to be placed


• Sign for and disburse incoming imaging, equipment and supplies


• Demonstrate courteous and helpfulness toward patients and their families


• Display flexibility in work schedule dependent on clinic needs


• Other duties as assigned


• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

• Medical Terminology


• Basic typing and keyboarding skills


• Strong organizational and interpersonal sills


• Experience with customer service


• Familiarity with computers and other office equipment


• Ability to maintain confidentiality of sensitive information


• Ability to prioritize responsibilities


• Must be able to act calmly and effectively in busy or stressful situations


• Knowledge of insurance plans and procedures


• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.


• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer

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