Front Office Representative

Talentify; Fort Myers (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Talentify in Fort Myers, FL, is seeking a friendly front desk coordinator to greet patients, check in/out, verify insurance, collect payments, and schedule appointments. You will maintain demographics and ensure proper referrals for HMO plans, while documenting visits to support meaningful use.

The role requires strong organization, basic typing, customer service experience, and strict confidentiality. A high school diploma is required; certification is not.

Qualifications

• Education: High school diploma or equivalent.
• Certification/Licensure: Not required.
• Skills: Medical terminology, typing, organization, interpersonal skills, customer service, computer literacy, confidentiality, prioritization, calmness under pressure, insurance knowledge, policy adherence, collaboration.

Responsibilities

• Greet visitors and patients upon arrival
• Check patients in/out
• Establish and maintain demographics and insurance information
• Verify insurance eligibility
• Verify receipt of primary care physician referral for HMO plans
• Complete system documentation as it pertains to meaningful use
• Collect payments and co-payments for all services
• Follow end of day deposit processes
• Schedule mutually acceptable appointment times for patients and physicians
• Schedule ancillary testing appointments, both internal and external
• Notify appropriate department of ancillary testing for authorizations
• Check upcoming schedules to ensure authorizations, referrals and outstanding payments
• Complete all tasks and orders in a timely manner
• Scan internal documents into patient’s medical record
• Track supplies and inform administration when orders needed
• Sign for and disburse incoming imaging, equipment and supplies
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Other duties as assigned
• Maintains confidentiality per HIPAA compliance

Skills

Medical Terminology

Typing

Organization

Interpersonal skills

Customer service

Computer literacy

Confidentiality

Prioritization

Staying calm under pressure

Insurance knowledge

Policy adherence

Team collaboration

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Greet visitors and patients upon their arrival


• Check patients in/out


• Establish and maintain demographics and insurance information


• Verify insurance eligibility


• Verify receipt of primary care physician referral for HMO plans


• Complete system documentation as it pertains to meaningful use


• Collect payments and co-payments for all services


• Follow end of day deposit processes


• Schedule mutually acceptable appointment times for patients and physicians


• Schedule ancillary testing appointments, both internal and external


• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations


• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts


• Complete all “tasks” and orders in a timely manner


• Scan internal documents accurately into patient’s medical record


• Track supplies, including business cards and forms; inform administration when orders need to be placed


• Sign for and disburse incoming imaging, equipment and supplies


• Demonstrate courteous and helpfulness toward patients and their families


• Display flexibility in work schedule dependent on clinic needs


• Other duties as assigned


• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

• Medical Terminology


• Basic typing and keyboarding skills


• Strong organizational and interpersonal sills


• Experience with customer service


• Familiarity with computers and other office equipment


• Ability to maintain confidentiality of sensitive information


• Ability to prioritize responsibilities


• Must be able to act calmly and effectively in busy or stressful situations


• Knowledge of insurance plans and procedures


• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.


• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer
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