Patient Services Representative - On Call

Cow Creek Band of The Umpqua Tribe of Indians; Roseburg (OR); On-site; USD 28,000 - 36,000; Full time

Job summary

Cow Creek Band of The Umpqua Tribe of Indians is seeking a compassionate medical office assistant to support clinical teams with scheduling, patient intake, and billing processes.

This role requires HIPAA compliance, strong MS Office skills, and experience with EMR/EHR systems, referrals, and coordination across clinic locations. You will handle patient communications, co-pays, and maintain accurate health information while working collaboratively with staff.

Qualifications

• Must be able to commute to all clinic locations.
• High school diploma or GED, required.
• Two years’ Medical Office Experience preferred.
• Experience with scheduling referrals and consultation preferred.
• Strong working knowledge of office procedures, office equipment, word processing/computer experience and knowledge of government program rules and regulations.
• Proficiency in Microsoft Office: Word, Excel, Outlook, and Power Point.
• Demonstrate the ability to work effectively with staff, local agencies, and individuals from different cultural & ethnic backgrounds in a friendly and professional manner.

Responsibilities

• Working within a team environment, utilizing medical office competencies, understanding, and applying written and verbal procedures and instructions.
• Support medical teams through managing consults, referrals, case management, patient reminders, follow-ups, and additional projects as required.
• Obtains and enters patient demographics; updates insurance and patient information with each visit to maintain accuracy for billing and patient health information.
• Schedules patient appointments utilizing EHR and PMAS in coordination with team requirements and established scheduling guidelines and parameters.
• Perform clerical and support duties as assigned by Manager/Supervisor, assist staff with various tasks as assigned.
• Collects co-pays and balances as required by established policies. Understands and can apply payments to balances, while maintaining daily accounting log of patient payments.
• Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations.
• Maintain a working knowledge of all programs offered by the Health & Wellness Center.
• Travel as required by job duties.

Skills

Medical office experience

Team collaboration

HIPAA compliance

Attention to detail

Administration skills

Communication skills

Education

High school diploma or GED

Tools

EHR/PMAS systems

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

Workingwithin a team environment, utilizing medical office competencies, understanding,and applying written and verbal procedures and instructions.

Supportmedical teams through managing consults, referrals, case management, patientreminders, follow-ups, and additional projects as required.

Obtainsand enters patient demographics; updates insurance and patient information witheach visit to maintain accuracy for billing and patient health information.

Schedulespatient appointments utilizing EHR and PMAS in coordination with teamrequirements and established scheduling guidelines and parameters.

Performclerical and support duties as assigned by Manager/Supervisor, assist staffwith various tasks as assigned.

Collectsco-pays and balances as required by established policies. Understands and can apply payments tobalances, while maintaining daily accounting log of patient payments.

Maintainstrict confidentiality; adhere to all HIPAA guidelines/regulations.

Maintaina working knowledge of all programs offered by the Health & WellnessCenter.

Travelas required by job duties.

QUALIFICATIONS:

Mustbe able to commute to all clinic locations.

Highschool diploma or GED, required.

Twoyears’ Medical Office Experience preferred.

Experiencewith scheduling referrals and consultation preferred.

Strongworking knowledge of office procedures, office equipment, wordprocessing/computer experience and knowledge of government program rules and regulations.

Proficiencyin Microsoft Office: Word, Excel, Outlook, and Power Point.

Demonstratethe ability to work effectively with staff, local agencies, and individualsfrom different cultural & ethnic backgrounds in a friendly and professionalmanner.