Medical Office Scheduler

HOPCo; Phoenix (AZ); On-site; USD 35,000 - 50,000; Part time

Benefits offered by this job

HSA with qualifying HDHP plans

401k plan after 6 months

Employee Assistance Program

Employee Appreciation Days

Employee Wellness Events

Job summary

A healthcare organization located in Phoenix, Arizona, is seeking a qualified individual for scheduling clinic appointments and managing patient information. The role requires at least one year of healthcare experience, strong organizational and customer service skills, and knowledge of medical terminology. Responsibilities include scheduling appointments, confirming insurance eligibility, and handling calls. This position offers benefits such as an HSA with company match, a 401k plan after six months of service, and an employee assistance program.

Qualifications

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Strong background in computers and data entry is needed.
• Knowledge of insurance plans is necessary.

Responsibilities

• Schedule clinic appointments utilizing the EMR and scheduling tool.
• Collect pertinent demographic and insurance information.
• Confirm patient eligibility with insurance plans.
• Handle incoming calls and requests accurately.
• Ensure confidentiality of all health records.

Skills

Organizational skills

Customer service orientation

Knowledge of medical terminology

Data entry

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines

Equal Opportunity Employer
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