Med Office Scheduler I

The CORE Institute; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The CORE Institute in Fort Myers, FL is seeking a front desk scheduler to support daily clinic operations. The role involves phone coverage, patient appointment scheduling via EMR and referrals, and collecting essential demographic and insurance information.

Candidates should be proficient with computers, possess strong organizational and interpersonal skills, and maintain strict confidentiality of health records.

Qualifications

• High school diploma or equivalent.
• Certification/licensure not required.

Responsibilities

• Maintain phone coverage 7:30 am – 6:00 pm, Monday to Friday.
• Schedule clinic appointments using the EMR and scheduling tool.
• Collect demographic, insurance, and medical information.
• Schedule patient appointments using scheduling tools and referrals.
• Verify insurance eligibility at scheduling time.
• Process referrals and import documents into patient charts.
• Handle outbound and inbound calls promptly and accurately.
• Escalate patient concerns to supervisor or leads as needed.
• Triage and relay messages to appropriate staff.
• Support pre-registration team in daily appointment processing.
• Maintain strict confidentiality of health records and member information.
• Execute other duties as assigned.

Skills

Medical Terminology

Typing

Organization

Customer Service

Computer Literacy

Confidentiality

Prioritization

Calm Under Pressure

Insurance Knowledge

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Maintain coverage of the phones between the hours of 7:30 am and 6:00 pm Monday to Friday.


• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.


• Collect all pertinent demographic information, insurance information, and medical information.


• Utilizes scheduling tools and a referral system to schedule patient appointments.


• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.


• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.


• Call and resolve all outbound calls and requests in a timely and accurate manner.


• Back up to Answer and resolve all incoming calls and requests in a timely and accurate manner.


• Communicate with supervisor and/or leads about potential patient concerns.


• Triage and relay necessary messages to appropriate staff members.


• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.


• Ensure strict confidentiality of all health records and member information.


• Other duties assigned

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

• Medical Terminology


• Basic typing and keyboarding skills


• Strong organizational and interpersonal sills


• Experience with customer service


• Familiarity with computers and other office equipment


• Ability to maintain confidentiality of sensitive information


• Ability to prioritize responsibilities


• Must be able to act calmly and effectively in busy or stressful situations


• Knowledge of insurance plans and procedures


• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.


• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.