Mass Tort Settlement Operations Lead

Barnes & Thornburg LLP; Philadelphia (Philadelphia County); On-site; USD 110,000 - 170,000; Full time

Job summary

Barnes & Thornburg LLP seeks a Settlement Operations Manager to coordinate mass tort settlements, establish standardized intake, tracking, and reporting protocols, and serve as the primary subject matter expert on the team’s case management systems.

The role collaborates with lead paralegals and attorneys, ensuring data integrity, efficient workflows, and consistent QA across settlement programs. Strong Excel, data management, and process design skills are essential.

Qualifications

• Bachelor's degree and 5+ years of relevant experience in mass torts, complex litigation, settlement administration, insurance claims, or a comparable high-volume claims environment.
• Demonstrated experience building, documenting, or standardizing processes across multiple teams or matters, as distinct from supporting a single case or matter.
• Significant experience with legal case management, claims, or CRM systems such as Case Manager Pro, Litify, or Filevine, or with other SQL- or database-backed platforms.
• Working knowledge of settlement administration mechanics, including claimant inventories, releases, lien resolution, QSF administration, and payment tracking.
• Advanced Excel skills and the ability to build, interpret, and maintain recurring reporting.

Responsibilities

• Provide high-level technical and administrative support to the attorneys managing the firm's mass tort settlements, including claim and case data management, tracking, reporting, and quality control functions across the settlement lifecycle.
• Serve as the practice's primary subject matter expert on the team’s case management and settlement tracking systems as applied to mass tort resolution.
• Design, document, and maintain intake, data entry, tracking, and reporting protocols used by settlement teams, under attorney direction.
• Administer the quality assurance process for settlement data and track remediation through to closure.
• Lead intake of case and claim information and reconcile inventories against firm records.
• Maintain settlement payment tracking as a system of record and ensure audit readiness.

Skills

Advanced Excel

Data reporting

Process standardization

Cross-team collaboration

Education

Bachelor's degree

Paralegal certification (plus)

Tools

Case Manager Pro

Litify

Filevine

SQL / database knowledge

Job description

Barnes & Thornburg LLP seeks a Settlement Operations Manager to coordinate mass tort settlements, establish standardized intake, tracking, and reporting protocols, and serve as the primary subject matter expert on the team’s case management systems.

The role collaborates with lead paralegals and attorneys, ensuring data integrity, efficient workflows, and consistent QA across settlement programs. Strong Excel, data management, and process design skills are essential.