Mass Spectrometry Field Engineer - Waters Expert (Traveling)

Germer International - Pharmaceutical Recruiting; Boston (MA); On-site; USD 75,000 - 115,000; Full time

Job summary

Germer International - Pharmaceutical Recruiting is seeking a professional field service engineer to service Waters Mass Spectrometry instruments for our life science clients, performing maintenance and repairs to support growing demand for instrument services across the New England area.

The role requires 3+ years of experience with mass spectrometry, strong knowledge of HPLC/LCMS, and a solid background in electronics, mechanical assemblies, and vacuum systems; travel to customer sites and

Qualifications

• 3+ years of experience servicing mass spectrometry instruments.
• Experience with Waters Mass Spectrometry.
• Knowledge of HPLC and mass spectrometry theory.
• Ability to interpret service documentation.

Responsibilities

• Perform regular maintenance and repair of Waters Mass Spectrometry instruments for customers, including pharma labs and research facilities.
• Perform preventative maintenance, repairs and calibrations on laboratory instruments and refurbish instruments as needed.
• Communicate with customers and account teams to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Promote the customer’s long-term interests by extending the life of their instruments.
• Establish fluency in service documentation (PM reports, IQ/OQ docs, etc.).
• Create and maintain customer service logs and documentation.
• Record service reports, time entries and parts usage accurately.
• Follow on-site procedures including GxP, safety, dress code, and SOPs.
• Represent and promote the Company professionally and assist the accounts team with technical support.
• Attend service training and contribute to training for colleagues; support R&D to expand service capabilities.

Skills

Waters MS service

HPLC/LCMS knowledge

Electronics & vacuum systems

Customer communication

Tools

Waters Mass Spectrometry instruments

HPLC systems

Job description

Germer International - Pharmaceutical Recruiting is seeking a professional field service engineer to service Waters Mass Spectrometry instruments for our life science clients, performing maintenance and repairs to support growing demand for instrument services across the New England area.

The role requires 3+ years of experience with mass spectrometry, strong knowledge of HPLC/LCMS, and a solid background in electronics, mechanical assemblies, and vacuum systems; travel to customer sites and