Mass Spectrometry Field Engineer – Midwest Travel

UNAVAILABLE; Michigan; On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

401(k) with company match

Medical insurance

Dental plan

Life insurance

Disability insurance

Paid time off

Job summary

Bruker Daltonics is seeking a Field Service Engineer focused on key account support in the Mid West, with installation and service of high-resolution Mass Spectrometry instruments, primarily Bruker MBT systems. The role can be based in Michigan.

Requirements include a B.S. in biotech, biology or chemistry, 3+ years diagnosing mass spectrometers, and proficiency with HPLC/nanoLC. Up to 80% travel and a strong customer focus are essential.

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists.
• Perform other duties as required.

Skills

Mass spectrometry knowledge

Customer service

Diagnostics and repair

HPLC/nanoLC troubleshooting

Communication with customers

Independence and prioritization

Education

B.S. in Biotech/Biology/Chemistry related fields

Job description

Bruker Daltonics is seeking a Field Service Engineer focused on key account support in the Mid West, with installation and service of high-resolution Mass Spectrometry instruments, primarily Bruker MBT systems. The role can be based in Michigan.

Requirements include a B.S. in biotech, biology or chemistry, 3+ years diagnosing mass spectrometers, and proficiency with HPLC/nanoLC. Up to 80% travel and a strong customer focus are essential.