Mass Spectrometry Field Service Engineer – Midwest Travel

UNAVAILABLE; Minnesota; On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Short-term and long-term disability

Paid time off

Job summary

Bruker Daltonics is seeking a Field Service Engineer to install and support high resolution Mass Spectrometry Instrumentation, with emphasis on MBT instruments, primarily in the Midwest. Based in Minneapolis, MN, you will train customers, diagnose issues, and perform installations and preventive maintenance.

The role requires 3+ years in MS repair, HPLC/nanoLC troubleshooting, and willingness to travel up to 80%.

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to respond to inquiries and communicate with customers.
• Ability to work independently and manage competing priorities.
• Focus on the Midwest Region with travel up to 80%.
• May require lifting up to 50 lbs and working in laboratory environments.
• Valid Drivers' License issued by state of residence.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine if on-site corrective maintenance is required.
• Organize and prioritize schedule to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Skills

Mass spectrometry

HPLC troubleshooting

Customer focus

Independent work

Travel up to 80%

Education

B.S. in Biotech/Biology/Chemistry

Job description

Bruker Daltonics is seeking a Field Service Engineer to install and support high resolution Mass Spectrometry Instrumentation, with emphasis on MBT instruments, primarily in the Midwest. Based in Minneapolis, MN, you will train customers, diagnose issues, and perform installations and preventive maintenance.

The role requires 3+ years in MS repair, HPLC/nanoLC troubleshooting, and willingness to travel up to 80%.